Privacy Policy for Vendoge

Last Updated: 29 March 2026

Welcome to Vendoge (operated by Halcyon Collective Pvt Ltd.) We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website or interact with our smart retail kiosks.

Information We Collect

• Personal Information: When you contact us for partnerships, surveys, or customer support, we may collect your name, email address, phone number, and business details.
• Payment Information: When you make a purchase at a Vendoge kiosk via UPI (GPay, PhonePe, Paytm, etc.), your payment is processed securely by our third-party payment gateways. We do not collect or store your full bank account or UPI PIN details. We only receive transaction IDs, payment status, and the VPA (Virtual Payment Address) used for the transaction.
• Machine & AI Data: Our AI-driven restocking systems track inventory levels and purchase patterns (e.g., time of purchase, items selected). Our machines may utilize motion sensors or localized optical sensors solely to ensure product dispensing and prevent vandalism. We do not use facial recognition or store biometric data.
• Website Cookies: We use cookies to analyze site traffic and improve user experience.

How We Use Your Information

• To dispense products and process payments at our kiosks.
• To utilize AI for predictive restocking and inventory management.
• To provide customer support and resolve payment/dispensing disputes.
• To communicate with potential business partners (Universities, Gyms, Hospitals).

Data Sharing and Disclosure

We do not sell your personal data. We only share information with:

• Service Providers: Payment gateways and cloud hosting services necessary to operate our business.
• Legal Authorities: If required by law, court order, or government request in India.

Data Security

We implement industry-standard security measures to protect your data. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

Contact Us & Grievance Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are provided below:

• Name: Bilawal Singh Gill
• Email: grievance@vendoge.com
• Address: #448 Mohan Lal Street, Muktsar
  Shree Muktsar Sahib, Punjab, 152026, India